COILS & CURLS

You may cancel your appointment online at any time free of charge up to 48 hours before your appointment time. If you cancel an appointment, you are welcome to reschedule for a future date based on availability. If you cancel or reschedule less than 48 hours before your scheduled appointment time, you will be charged a late cancellation fee of 50% of the appointment. Polices: In order to provide the best service possible and be fair to all clients, we ask that you comply with the following scheduling policy. Scheduling an appointment is your acceptance of the policies below. ​​ Curly Cuts If it has been 6 months or more since your last cut with us, you have to schedule a New Client service. Credit Card on File All clients (new and returning) are required to enter credit card information to reserve appointments. Late Policy We do not not double book. Your time is important to us and we’d like the same courtesy. If you are running late please contact the salon immediately (do not use social media). If you arrive 15 minutes or more after your scheduled appointment time, Your appointment will need to be rescheduled and you will be charged a late cancellation fee equal to 50% of the price of your service. ​ No-Show Policy If you do not cancel your scheduled appointment online within 48 hours of scheduled appointment time and you do not show up at your scheduled appointment time, you will be charged 100% of the fee for your scheduled service and unable to book any future services. ​ Fees All fees assessed for violation of Scheduling Policy will be charged to the credit card you leave on file when scheduling your appointment. No exceptions. ​ Guests We ask that you do not bring any guests to your appointment. This includes children, significant others, friends, and family members. Please make arrangements so that you can enjoy your service time alone. ​ Children We are not currently servicing children under 14 years of age at this time. Services are only provided to children who are at least 14 years old. REFUNDS There are no refunds on payments for services received in the salon, fees assessed for violation of Scheduling Policy, or for any deposits made. If you are unsatisfied with a service, and notify us within 5 days, we will make every effort to find a solution to achieve your specific needs